(Hartford, CT) – U.S. Senator Richard Blumenthal (D-Conn.) today called on United Parcel Service (UPS) to provide refunds to consumers across the country who were quoted arrival dates before Christmas, but whose packages and gifts did not arrive at their destinations on time.
“I am disappointed to learn that so many consumers in Connecticut and across the country made purchases this holiday season expecting their gifts to arrive in time for Christmas, but instead were left empty-handed. The men and women of UPS – as well as the United States Postal Service and FedEx – do tremendous work this time of year, putting in grueling, long hours delivering gifts, and we are all grateful for their efforts. It is incumbent upon these companies, however, that when a customer is quoted a delivery date ahead of Christmas, gifts arrive on time. In a very real sense, Christmas is on the line. I call on UPS to do the right thing and provide refunds to people whose Christmases were a little less cheery as a result of their late deliveries.”