Don’t Pay for Storm-Related Service Outages

When Tropical Storm Irene and the recent October snowstorm hit Connecticut, many residents lost phone, internet, and television service for days after the storms. They may be surprised to open their bills and discover that they have been charged for a full month of service despite the outage. 

Connecticut consumers may not have received refunds or credits for disruption in their service. My office has received numerous calls from residents who have experienced such problems. We have been in touch with businesses and regulators to make sure that Connecticut residents are not charged for services they did not receive.

If you lost phone, internet, or television service during these recent storms, I urge you to check your billing statement to see whether you have been charged for service you did not receive. If you are enrolled in an automatic payment plan, you may have already overpaid without noticing. If you were not credited for an outage, you should contact your service provider to request a refund for the period of time you were without service. Some companies, such as Comcast, have agreed to credit customers’ accounts from the first day without service, even if the loss of service was due to a power outage.

If you do not receive your credit, please contact my office. You may also wish to file a complaint with the Connecticut Attorney General, or, if your problem is related to a credit for phone or internet service, you can file a complaint with the Federal Communications Commission.